Refund Policy
LiturgyFlow may be offered as invite-only access, complimentary parish pilots, or paid subscriptions. This Policy explains when fees (if any) are refundable.
1. Free / invite access
If you use the service without charge (demo, invite, or complimentary membership), no payment is collected and no refund applies.
2. Paid plans (when offered)
- Cooling-off / first 14 days — If you purchased a new subscription and have not substantially used paid generation quotas, contact us within 14 days for a full refund of that billing period.
- Service failure — If a confirmed outage prevents you from using paid features for a prolonged period, we may offer a pro-rata credit or refund at our discretion.
- Duplicate charges — Verified duplicate payments are refunded in full.
3. Non-refundable items
- Consumed AI image / poster generation credits after successful delivery.
- Custom professional services, onboarding, or diocesan deployments already performed.
- Refunds requested solely because hymn licensing, liturgical texts, or parish approvals are your responsibility.
4. How to request a refund
Email support@liturgyflow.com with subject “Refund request”, including:
- Account email, invoice/receipt ID, date of charge, and reason.
We aim to respond within 7 business days. Approved refunds are returned to the original payment method within the processor’s timelines (often 5–10 business days).
5. Chargebacks
Please contact us before filing a chargeback so we can help. Unwarranted chargebacks may result in account suspension.
6. Local consumer law
Nothing in this Policy limits mandatory refund or cooling-off rights you may have under the laws of the Republic of the Philippines or your country of residence.